At some point, most people will either witness or be involved in an accident or experience a medical emergency.
Knowing what to do next and who to call can potentially save lives.
Call 999 in a medical emergency. This is when someone is seriously ill or injured and their life is at risk.
Medical emergencies can include:
• loss of consciousness
• an acute confused state
• fits that aren’t stopping
• chest pain
• breathing difficulties
• severe bleeding that can’t be stopped
• severe allergic reactions
• severe burns or scalds
Also call 999 if you think someone has had a major trauma, such as after a serious road traffic accident, a stabbing, a shooting, a fall from height, or a serious head injury.
If it’s not a life-threatening emergency and you or the person you’re with doesn’t need immediate medical attention, please consider other options before dialling 999.
• self care at home
• calling NHS 111
• talking to a pharmacist
• visiting or calling your GP
• going to your local NHS walk-in centre
• going to your local urgent care centre or your local minor injuries unit
• making your own way to your local A&E department (arriving in an ambulance doesn’t mean you’ll be seen any quicker)
Choosing the best service for your needs will ensure the ambulance service is able to respond to the people who need help the most.