Appointment Times
At the practice you can book an appointment to see a clinician at lots of different times:
Weekdays
Monday to Friday: 7am to 8pm
Weekends
Most Saturdays: 9am to 5pm
How To Book An Appointment
There are a few easy ways to book an appointment:
1. Patient Triage
On our website click the Patient Triage button to complete the consultation form. We will contact you if an appointment is required.
2. The NHS App
The NHS App on your phone or tablet lets you request appointments with just a few taps!
3. Call The Practice
If you need assistance or if you are unable to use the NHS App or complete the online form via Patient Triage, you can also call us to book an appointment. Our friendly staff will help you fill out the Online Consultation form over the phone. To call the practice phone: 01923 247 446
Before You Visit
Before you visit the practice, there are a few things you can do to get prepared. This will help the clinician understand what’s going on so they can help you better.
Think About Your Main Concern
What’s the main reason you need to see the clinician? It could be:
- A physical symptom like a stomach ache or headache
- An emotional issue like feeling worried or sad
- Or something else entirely!
Don’t be embarrassed – clinicians see all kinds of things every day. Anything you tell them is private.
Make Notes About Your Symptoms
Write down or record on your phone:
- When your symptoms started
- What they feel like
- If they come and go at certain times
- How they affect your daily life and family
Symptoms can include pain, changes in appetite or energy, or just not feeling like yourself.If others in your family had similar symptoms, make a note of that too. Keeping a 24-hour symptom diary can also help spot patterns.
List Any Medicines You Take
Make a list of any medicines, vitamins, or herbal remedies you take. This helps the clinician understand your full medical picture.
Prepare Some Questions
Having a few questions ready can help you remember what to ask the clinician. Some ideas:
- What could be causing my symptoms?
- How can I feel better?
- Are there any tests I need?
- Is this condition serious?
Don’t be afraid to speak up! Asking questions helps the clinician help you.
During Your Visit
Going to the practice can feel a little scary sometimes, but don’t worry! Here are some tips to help your visit go smoothly:
Bring A Friend Or Family Member
If you want some support, you can bring a parent, relative, friend or other trusted person with you. They can help you remember what the clinician says and can ask questions too.
Tell The Truth
It’s really important to be honest with the clinician about how you’re feeling, what symptoms you have, and anything you might be worried or embarrassed about. Clinicians have seen it all before, and they can only help if they know the full story.
Ask For Help
If the clinician needs to examine a private area, you can ask for a nurse or family member to stay with you during the exam. It’s okay to feel shy!
Ask Questions
The clinician wants to make sure you understand everything. If you’re confused about something, just ask! You can ask things like:
- What could be causing my symptoms?
- How can I start feeling better?
- Do I need any tests or X-rays?
- Is this a serious condition?
Get Contact Information
You may think of questions to ask after your appointment. Find out who you can contact to get these answered.
You can also find out the names of any support groups providing reliable information.
Key Questions To Ask
Below are some questions which can help you make the most of your appointment.
These questions are just a guide. If you feel there is something else you want to know, ask.
Top tip: You have limited time during your appointment. For more detailed answers choose a maximum of five questions.
Questions About Treatments
- What is the likely treatment?
- How long will I need the treatment for?
- Are there any side effects?
- Will it interfere with other medication?
- How will it fit in with my life?
- Are there other options?
- What happens if I do nothing?
- When will they be reviewed?
- What if I cannot cope?
Questions About Tests
- Do I need any tests?
- When will they be done?
- What will they involve?
- Where will I have them done?
- Will I need more tests after that?
- How will I get the results?
- What should I do if I do not get my results?
General Questions
- What support is available for me?
- Should I make changes to my lifestyle?
- Where can I get more information?
- Do you have any written information?
- What happens next?
General About Symptoms
- What do my symptoms mean?
- How long will they last?
- What should I do if they get worse?
After Your Visit
Don't Be Afraid To Ask More Questions
You might not remember every detail of your appointment. This is normal.
If there is anything you are unsure of talk to the practice nurse or contact the practice.
Continue To Record Symptoms
Keep track of your symptoms after your visit. This is useful because:
- It can help you see improvements
- It can help you see if your symptoms are becoming worse or more frequent
- If you need to go back to the clinician you will be prepared
Your clinician should give you an idea of how long a treatment will take to work. If your symptoms last longer than you think is normal or you are concerned, contact your surgery for advice.
Raise Small Concerns Early
If you are unhappy with your clinician you can ask to switch clinicians, raise your concerns, make a complaint or change practices.
It is usually worth discussing your concerns with the practice manager first.
Seek Further Support
You can ask other healthcare professionals about a wide range of health problems and treatments. For example, pharmacists and hospital specialists.
There are also dedicated support groups and charities for almost every medical condition.
Top tip: Look for organisations which are recommended by the NHS or your GP surgery. This will help make sure the information is reliable.
Patients Who Are Late
It is important that you come to your appointment on time. If you are more than 10 minutes late for your appointment the clinician will not see you and you will be asked to rebook. For extended hours appointments you will need to come on time for your appointment. If you are late then you will be asked to rebook.
If You Can Not Attend Your Appointment
If you are unable to attend your appointment, please let us know as soon as possible so that your appointment can be offered to someone else. You can use Patient Access or the NHS App to do this.
Did Not Attend (DNA) Patient Information Summary
At Manor View Practice, we are committed to providing the best possible care for all our patients. When appointments are missed without prior notice-known as Did Not Attend (DNA) – it can prevent other patients from accessing care they need. It is important to let us know if you can’t attend your appointment, and how we manage missed appointments to ensure fair and efficient service for everyone. For more details, please read our Did Not Attend (DNA) Policy.
If you are unable to attend your appointment, please let us know as soon as possible so that your appointment can be offered to someone else. You can use Patient Access to do this or complete the Cancel Appointment Form if you are not registered for online services.