Types of Appointments

Types Of Appointments At Manor View Practice

Manor View Practice offers on the day appointments, 24 hour appointments and appointments further in advance in our own surgeries and other local surgeries.

Our Patient Triage Appointment System utilises the Online Consultation tool.  It provides easy online access for advice and consultations. Please visit Patient Triage here.

Same Day Appointments

Manor View Practice offers a vast number of appointments across both site in the day where appropriate. We have a wide variety of skill sets spread across our team of doctors, prescribing nurse practitioners, first contact practitioner, pharmacists and paramedic to cater for the needs of our practice population.

Pre-bookable Appointments

Manor View Practice provides pre-bookable appointments through their extended hours service (bookable up to 2 weeks in advance). The practice is regularly open until 8pm weekdays and 9am -5pm on Saturdays. These Extended Access appointments can be booked up to two weeks in advance.

You may be offered an appointment across one of our sites. We also have a number of appointments available to be booked for the next day.

Nursing Appointments

We offer a range of nursing appointments to suit the needs of our population. If you have a nursing requirement please call the practice to book an appointment.

Telephone Appointments

Manor View Practice offers telephone appointments in addition to face to face appointments. These pre-bookable slots provide easy access for those who do not physically have to come into the practice and are useful for those who simply need to follow up results or discuss their medication.

Home Visits

Please telephone the surgery before 11.00am if you require a home visit. Home visits should be regarded as a service for the genuinely housebound or seriously ill.

Home visiting takes up a great deal of doctor time and we do ask patients to attend the surgery wherever possible as facilities are better for examination and treatment.

In most cases the doctor will call before the home visit in order to let the patient know that they are on the way and to make sure that the home visit is appropriate.

Chaperones

All patients are entitled to have a chaperone present for any consultation, examination or procedure where they feel one is required.  The chaperone may be a family member or friend.  On occasions you may prefer a formal chaperone to be present, i.e. a trained member of staff.

Wherever possible we would ask you to make this request at the time of booking so that arrangements can be made and your appointment is not delayed in any way.  Where this is not possible we will endeavour to provide a formal chaperone at the time of request.  However, occasionally it may be necessary to reschedule your appointment.  Your healthcare professional may also require a chaperone to be present for certain consultations in accordance with our chaperone policy. 

Interpreting Service

All patients should be able to access primary care services in a way that ensures their language and communication requirements do not prevent them receiving the same quality of healthcare as others.

An interpreting service is available free of charge for patients using NHS services in Edinburgh and the Lothians. This includes interpreting for people who are Deaf or Deafblind. This service may be provided via a telephone or video remote interpreter.

We do not allow relatives to act as interpreters during your treatment or appointments.

A member of staff from the department dealing with your treatment or appointment will arrange the interpreter on your behalf.

To make sure we can support you effectively, we need you to tell us:

    1. That you need language support as soon as possible: as soon as you make an appointment, or as soon as you are coming into hospital. You may need a friend or relative who speaks English to tell us this the first time you need an interpreter.
    2. If you will not be coming for your appointment or treatment. If you do not tell us, you might stop another patient getting the help they need.
    3. If you will be late for your appointment or treatment. Another patient somewhere else might need the interpreter. If you are late the next patient might miss their appointment or not get the help they need.
    4. If you have had any problems with communication during your appointment or treatment, please let us know. This will help us improve our service.
    5. If communication was good, please let us know. This also helps us give a good service.