Patient Triage

Access during practice opening hours - all sites

Patient Triage
Make an online request - access during practice hours
Submit now
Extra Appointments
2,000 extra appointments available each month to meet increased demand
Reduced Wait Time
An average 54 minutes to initiate a response, streamlining response times and ensuring timely resolutions. 95% of all tasks efficiently completed within 48 hours.
Reduced Phone Calls
A significant reduction of 57% in incoming phone calls facilitating easier accessibility for patients seeking prompt assistance when required.
Redirected As Needed
Not every patient requires an appointment with a clinician; redirection to suitable services like self-care, the NHS website, or repeat prescriptions ensures more available appointments for those in need.
Ease Of Use
61% of patients find the Patient Triage system easy to use. 24% find it difficult. Our reception team are available to assist if you need any help.
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Patient Triage

Contact us about a fit (sick) note, recent tests, repeat prescriptions, or anything else admin related.

Contact us for new or ongoing symptoms. Online Consultation guides you to the appropriate treatment, be it urgent care, online access, or self-care.

See advice and guidance on conditions, symptoms and treatments.

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Patient Triage At Manor View Practice

The Patient Triage Appointment System has been designed to ensure that patients who most need an appointment are able to get one.

It’s a new appointment system that involves a GP triaging all appointment requests before an appointment is given. This means that the GP will determine how quickly an appointment is needed and whether your request would be better dealt with by another member of our multi-disciplinary clinical team or by another service.

With a short and simple set of questions, your completed form will be sent to our triage hub, meaning that your appointment request will be triaged promptly, and you will receive a response from your GP in a timely manner. We have a very high completion rate of forms, and over 80% of patients find the form ‘easy’ or ‘very easy’ to use. We also request that patients no longer attend the practice to book an appointment.

The online consultation form will be reviewed against a triage protocol. The more information you provide us with, the better we can ensure that you are triaged to the most appropriate pathway. You may receive a text back asking for more information or photographs, you may receive a phone call from a clinician, you may be sent a text with a link to self-book an appointment in the coming days or receive a phone call to book an appointment. If you have a preferred clinician, please let us know. While we strive to accommodate your request, we cannot guarantee it. This will ensure you see the most appropriate clinician first time around.  If you have requested a specific clinician and we are able to accommodate this we will text you the time and date for an appointment.  Please reply to this text if the appointment is not suitable, however we can not guarantee you another appointment with the same clinician.

Online Consultation At Manor View Practice

Online Consultation will allow our patients to easily seek support or access self-help advice, either for themselves or for those in their care.  The system is available during practice opening hours and if further consultation is required with a clinician, one of our team will contact you within 2 working days.

Online Consultation IMAGE

Admin Query

Online Consultation allows you to contact us about a fit (sick) note, ask about recent tests, get a repeat prescription, or anything else admin related.

Medical Issue

Contact us about a new or ongoing symptom.  Online Consultation will direct you to the right treatment, whether urgent care, online access or self-care.

Online Advice

See advice and guidance on conditions, symptoms and treatments.