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How triage works

A practice information tile with a light beige background. The subheader reads "How we triage your requests." A photograph shows a busy GP practice office with multiple staff members working at computers. In the foreground, a male clinician wearing a blue lanyard leans over to discuss something with a female colleague who is pointing at a screen. A second female staff member works at a nearby desk, and a male staff member is visible in the background. Bold text below the photo reads "Reviewed by a senior GP or partner." Smaller text reads "Submit online, your request is prioritised by need, then we contact you with the right route: advice, an appointment, a pharmacy referral or another service." Manor View Practice branding, NHS logo and manorviewpractice.co.uk are shown at the bottom.

When you contact Manor View Practice for an appointment, your request goes to our clinical triage team.

Here is how it works.

  1. Submit a request online Answer a short form describing your problem and any details we need to review it safely.
  2. A clinician reviews it Your request is checked by a senior GP or partner and prioritised based on need.
  3. We contact you We may reply by phone, text, or NHS App message depending on the best next step.
  4. You get the right route That may be advice, an appointment here, a pharmacy referral, or signposting to another service.

A few things to know:

Requests sent before 4:30pm are reviewed the same day where possible. Requests sent after 4:30pm may be reviewed the following working morning. Clinically urgent requests are always assessed on the day, regardless of when they are sent.

Anyone registered with us can use the form. If you cannot complete it online, call reception and we will fill it in with you. Parents and carers can also submit on behalf of someone else.

Submit a request at manorviewpractice.co.uk

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