"I was worried about the new triage system implemented. I was concerned I couldn't speak to someone as I didn't think it would be able to convey my health concerns effectively. However, I have had to use the triage system multiple times and have always got a response immediately so I knew who would be contacting me and when. The system allows you to describe your symptoms, how long they have been going on for, what you have already tried and, who you would prefer to speak to (e.g. if a GP has been dealing with you previously on the same issue). The great thing about triage (which you can't do over the phone) is take photos of injuries/ concerning areas which gives staff a better understanding of your condition. The triage system has ensured I have been seen by the right team and this has been a mixture of same-day telephone appointments with a doctor or nurse practitioner, same-day face-to-face appointments and links for me to book my own appointment. I have been pleasantly surprised with the effectiveness of the system and am confident I will be contacted in a timely manner by the right person, appropriate to my concern."
"I moved to Bushey 1 year ago, And was with my old Surgery for 22 years, I was worried about finding a surgery as good as my old one, At MVP,I needn't have worried, the Receptions are wonderful, very helpful, Dr's so good especially one doctor, I have been very ill, when I visited USA, and the Dr's, all the staff are so helpful, I appreciate all the kindness, well done."
Catherine Murphy O'LearyGoogle
"The reception staff are always extremely helpful and pleasant to talk to. Appointments are relatively easy to arrange and the GPs actually listen to what you're saying. I rarely leave the surgery without feeling more informed about whatever ailment needs to be sorted, and treatment/medication is usually spot-on. The environment is spacious, airy and clean. All in all, Manor View and her associated surgeries are the best I've ever attended. Long may they and their staff thrive and we, their patients, reap the benefits of attending them."
"I went there for my covid booster as a walk in. It was very well organised and everyone was helpful and friendly. I was in and out very quickly and felt safe throughout!"
"I have been registered with this practice for 30+ years and have always been delighted with the service provided. I usually see Dr Rauf, who is exceptional. He is extremely thorough, shows great empathy and understanding and always gives me time to ensure that I receive the best possible care. I couldn’t ask for a better doctor. I have also seen Dr Bhatt and Dr Harris - who have both been exceptional too. Overall, a wonderful practice that provides excellent patient care."
"I have been a patient at Manor View for the past 3 years presenting with ongoing complex issues. The surgery has always been extremely accommodating, professional and I could not be happier with the service provided. It has been crucial to work in partnership and I have always 100% trusted the both the surgery and my named GP. I am always heard, respected and the service provided often goes above and beyond. All the GPs are fantastic and it is clear that communication occurs within the team. A first class surgery."
"The doctors are extremely good & very courteous. They look after you and take care of the requirements. The nurses are very polite & help to my needs. The reception staff have always helped me in my advance bookings for early morning appointments at 7am."
"Excellent Doctors who will go the extra mile to deal with your condition."
"Their actions through out the pandemic and how they are seeing people since has been a shining example of the NHS at its best"
"As always exceptional care and attention from when first registered some 13 years ago. This covers all the admin staff As well as the doctors & nurses. This applies to Callowlands (as well as MVP) where I have attended a number of times as an option."
"I attended my appointment on Sunday 23/01/22, I was seen straight away, from reception and the practitioner I was seeing! Super service, this is obviously not the first time I’ve attended the surgery, each time has been with care and efficiency. I can’t praise this surgery enough, they do a difficult job but treat you as an individual, both surgeries clearly care about their patients, I would like to say THANK You so much for everything thing you do! I don’t think people say thanks enough. Please keep doing what you do !!! Thanks again"
Jayne WrightNHS Choices
"Having survived Severe acute pancreatitis at Christmas the follow up and support I’ve had from all the staff at MVP has been amazing! Fantastic doctors surgery."
"Made an appointment via phone. Was seen within 3 days, nurse was very thorough in her diagnosis. All good"
Nick EdgeworthNHS Choices
"By far the very best practice we have ever belonged to. Excellent pro activity. The follow up and care of Manusha (?) is almost beyond belief. In fact the efficiency of. The reception all the way through to the clinicians invites nothing but compliments."
Michael LeveneNHS Choices
"I have been registered at manor view for a few years since I moved to the area. I have always been treated with respect by the receptionists and doctors who I believe go beyond. I would recommend this practice to anyone looking for a doctors surgery that is caring. I appreciate the the NHS is busy but they are managing well despite the increasing demand."
Anonymous NHS Choices
"Being a new patient to this practice, I had to use the services for number of times and I found the staff very helpful.
"My family and I have been attending the Callowland Practice in Watford for over 5 years.I must express how well the surgery has coped throughout the pandemic. Although at the beginning we could not attend the surgery, I was always made to feel comfortable through a telephone consultation and nothing was too much trouble, everyone remained professional.
Although the phone lines can be busy at times. A doctor, nurse or medical advisor will always call you back and give advice and reassurance. The receptionist have always been friendly and offered out advice. Thank you everyone and I would highly recommend this practice"
"Fantastic service and excellent doctors who will go to the extra mile to deal with your condition."
"Can’t recommend our Drs practice at Manor View enough. They now are open for some appointments on weekends! Just had a blood test at 9am on a Sunday! And promised results tomorrow pm! #howgoodisthat"
"Many thanks to Manor View particularly two of the GP Partners for their empathy & professionalism in trying to resolve the significant knee pain I have experienced during the past few weeks.
The Administration Staff member I spoke to originally was compassionate & arranged for me to be called promptly. Having a Pharmacy located next to the practice is a bonus & the Practice Website is clear, informative & helpful."
Wendy AutumnNHS Choices
"Had a telephone conversation with the Pharmacist, the first person in years who has finally taken on board my symptoms and treatment and positively set a plan to move forward! Excellent!"
Trevor WottonNHS Choices
"Thank you for your efficient and professional care, I was given an appointment quickly to see the physio who was friendly, knowledgeable and helped with my condition."
Manor View Practice at Theobald 121 Theobald Street Borehamwood WD6 4PT
Manor View Practice Bushey Medical Centre London Road Bushey WD23 2NN
Manor View Practice at South Oxhey South West Herts Health Centre Oxhey Drive South Oxhey WD19 7SF
Manor View Practice at Callowland 141a Leavesden Road Watford WD24 5DG