Supporting Your Consultation - What Is Heidi AI?
At Manor View Practice, we’re always looking for ways to make your consultations smoother and more focused on you.
Heidi AI is a secure, NHS-approved tool that helps clinicians capture and summarise your consultation using speech recognition.
This allows your clinician to concentrate on the conversation instead of typing notes during your appointment.
How It Works
Heidi AI listens during your consultation (in person or by phone) through an approved microphone.
It converts speech into a written summary for your clinician to review and approve.
Once checked and finalised, the summary is added to your medical record in our clinical system (EMIS Web).
The original audio is automatically deleted after processing, it is not stored long-term.
Why We Use It
Using Heidi AI means:
Your clinician can give you their full attention, without breaking eye contact or typing mid-consultation.
Your medical notes are more complete and accurate, improving continuity of care.
Routine letters, forms, and referrals can be produced more quickly.
The practice spends less time on paperwork and more time on patient care.
Your Privacy And Choice
Your privacy is always respected.
Before using Heidi AI in your consultation, your clinician will ask for your verbal consent.
You can decline at any time. Your care will continue exactly as normal.
Heidi AI is not used to diagnose or make decisions about your care.
Only your clinician can see the generated note.
All information is processed securely and deleted in line with UK GDPR and NHS data protection standards.
Data Security
Audio is processed in the UK or EEA using encrypted, access-controlled systems.
Data is used only to generate your consultation note and is automatically deleted afterwards.
Heidi AI complies with NHS England requirements for Ambient Voice Technology (AVT) and passes all relevant data protection and clinical safety checks (DPIA, DCB0129/DCB0160).
- For further privacy information please visit our Privacy Policy.