If you need urgent medical attention but it’s not a life-threatening situation, you should first call 111. If you think life is at risk, you should call 999.

NHS 111 will assess you and give you the option to speak to a nurse, doctor or paramedic if appropriate.

You’ll then be advised where you need to go for treatment.

This could be an urgent treatment centre, an out-of-hours GP service, your local GP in normal hours, or the nearest A&E if necessary.

All urgent treatment centres have clear processes in place if it’s decided you need treatment at A&E rather than at the urgent treatment centre.