Prescription Service at Manor View Practice

Ways to order your prescriptions:

  1. Online: Either via: Patient Access  or NHS app.
  2. In person: Returning the counterfoil of the prescription document.
  3. Local Pharmacy: Arrange with a local chemist to request and collect your prescription.
  4. Email Using our online form.

Unfortunately we do not accept prescription requests by telephone.  Only requests for items on repeat will be issued.

Please allow 4 working days for your prescription to be processed (this does NOT include weekends and bank holidays). Please only call the practice for a prescription query if it has exceeded 4 working days.

You request your prescription during the day
It will be ready to collect at the end of the day

1. Online

2. In Person

Return the counterfoil of the prescription document, clearly marking with a tick the medication you require to reception. A box is provided in reception to enable you to deliver your request without having to wait.

3. Local Pharmacy

Arrange with a local chemist to request and collect your prescription.

4. Online Form

If you are not registered for online services you can use the Repeat Prescription Request Form button below.

Prescriptions will be ready for collection after 4 working days (this does NOT include weekends and bank holidays).

Please only call the practice for a prescription query if it has exceeded 4 working days.

Only requests for items on repeat will be issued.

The Electronic Prescription Service (EPS)

What is the Electronic Prescription Service?

The Electronic Prescription Service (EPS) is an NHS service that lets your GP practice send your prescription electronically to the place you choose to get your medication or appliance from – without the need for paper in some cases. This means there is less need for people with repeat prescriptions to call at their GP practice just to collect a prescription form.

You have 2 choices for how this works:

    • You can choose a pharmacy or dispenser to dispense all your prescriptions. When you get a prescription, it will be sent electronically to the dispenser you have chosen. You can collect your medicines or appliances without having to hand in a paper prescription.
    • You can decide each time you are issued a prescription where you would like it to be dispensed. When you are issued a prescription, you will be given a paper copy that you can take to any pharmacy or other dispenser in England. The paper copy will contain a unique barcode that will be scanned to download your prescription from the secure NHS database.
      Paper prescriptions will continue to be available in special circumstances, but almost all prescriptions will be processed electronically.

Choosing a pharmacy or other dispenser

If you get regular prescriptions or are already using a prescription collection service (where a pharmacy collects prescriptions from your GP practice for you) then choosing a pharmacy to dispense all your prescriptions may save you time by avoiding unnecessary trips to your GP.

You will still order your repeat prescriptions in the same way as you do now, but your prescriptions will be sent electronically to the pharmacy or dispenser of your choice.

You will not have to collect a paper repeat prescription from your GP practice.

Cancelling or changing your choice of pharmacist or dispenser

You can change or cancel your choice of dispenser at any time. Simply speak to your GP or pharmacist before you order your next prescription.

You should allow time for the update to take place to avoid your next prescription being sent to the wrong place.

Good Medication Management is important

Please pre-empt ordering prescriptions to avoid medication running out.

If you are given 56 days of tablet and you have 7 days left, order your new prescription. In case of emergency your regular pharmacist will give you a short supply until you get your new prescription.

If you are going on holiday you should take a list of your medication with you.

In case you have a problem, ensure that you have enough medication to cover your entire holiday. Some countries also need a doctor’s letter to explain the medication (check with your travel agent).

Useful information

Each drug has two names – the generic and the brand name. Where possible we use the generic name because this is usually much cheaper for the health service. Due to this you may notice a change in the colour, shape or size of your drug. Do not be concerned by this if you are still receiving the same drug of the same quality; it is only the appearance that has altered.

Free prescriptions

Medication is free to: pensioners, children under 16, people under 19 and in full time education, pregnant and mothers of children under one, people suffering from one of a number of specified individual conditions, people on income support or family credit.