Manor View Practice is an NHS GP surgery. We do not sell or dispense medicines and we are not an online pharmacy. We issue NHS repeat medications, which are sent electronically to the pharmacy you choose, where you collect your medicines.
Requesting Your Repeat Medications
At Manor View Practice, you can request your regular NHS medicines in different ways:
- NHS App or Patient Access: Request your repeat medicines through the NHS app or Patient Access.
- In person: Bring the tear-off slip from your previous medication to the practice.
- Local Pharmacy: Ask your local pharmacy (chemist) to request and collect your medicines for you.
- Online form: Use our repeat medications request form.
Unfortunately we do not accept repeat medication requests by telephone. We can only give you medicines that your doctor has already prescribed for you. We can’t give you any new medicines without your doctor’s approval.
How Long Does It Take?
It takes 4 working days (not counting weekends and holidays) to get your medicines ready. If it’s been more than 4 working days, you can call us to ask about your request.
| You request your medication during the day | It will be ready to collect at the end of the day |
|---|---|
| Monday | Friday |
| Tuesday | Monday |
| Wednesday | Tuesday |
| Thursday | Wednesday |
| Friday | Thursday |
1. Online
- Use The NHS App
- Use Patient Access
2. In Person
When you need to get more of your regular medicines, you can bring the tear-off slip from your previous medication script to the surgery.
On the slip, put a tick next to the medicines you need more of.
Then, put the slip in the special repeat medication request box at the reception desk. You don’t have to wait in line!
3. Local Pharmacy
Ask your local pharmacy (chemist) to request and collect your medicines for you.
4. Repeat Medication Request Form
If you can’t use the NHS App or Patient Access, don’t worry. You can use our Repeat Medications Request Form instead.
Click the button below to fill out the form and tell us which medicines you need more of.
After you submit the form, we’ll start getting your medicines ready. They will be waiting for you at your chosen pharmacy in 4 working days (not counting weekends and holidays).
So if you sent in your request on Monday, you can pick it up on Friday. But if you sent it on Friday, you’ll need to wait until Thursday the next week.
If it’s been more than 4 working days and you still don’t have your medicines, you can call us to check on your order.
Only requests for items on repeat will be issued.
NHS APP - Repeat Medication Requests: The Best Option
At Manor View Practice, we want to make it super easy for you to get more of your regular medicines when you need them.
You can request online, bring a slip to the surgery, or ask your pharmacy – but the best way is to use the NHS App!
Why The NHS App Is The Best
The NHS App is the smartest and most convenient way to request your repeat NHS medicines. Here’s why:
- It’s right on your phone or tablet, so you can request anytime, anywhere!
- You don’t have to wait for the surgery to open. Request at night or on weekends.
- Your request goes straight to the pharmacy, so you get your medicines faster.
- It’s totally secure and private. Only you can see your medical information.
Give It A Try!
If you haven’t used the NHS App before, download it.
It’s free and easy to set up. Then next time you need more medicine, just open the app and request your repeat medication.
For more information on requesting repeat medications via the NHS App read our blog post: The NHS App: The Smartest Choice for Repeat Prescriptions
The Electronic Prescription Service (EPS)
What Is The Electronic Prescription Service?
The Electronic Prescription Service (EPS) is an NHS service that allows your GP to send your medication request electronically to the pharmacy or dispenser of your choice. This means you don’t need a paper prescription in most cases. Here are your two options:
Choose a pharmacy or dispenser to handle all your medication request. Your request will be sent directly to them electronically, so you can collect your medication without needing a paper prescription.
Decide each time you request medication where you want it to be dispensed. You may receive a paper copy of your medication request with a unique barcode that any pharmacy or dispenser in England can scan to access your medication from the NHS database. Alternatively the pharmacy can access your medication if you can confirm your name and date of birth or NHS number.
While paper prescriptions will still be available in certain situations, the majority of prescriptions will be processed electronically.
Choosing A Pharmacy Or Other Dispenser
If you’re someone who regularly gets repeat medications or uses a prescription collection service, selecting a pharmacy to dispense all your medications can be convenient. Here’s how it works:
- You’ll continue to request your repeat medications as usual.
- Instead of picking up a paper repeat prescription from your GP, your prescriptions will be sent electronically to your chosen pharmacy.
- This means you won’t need to make unnecessary trips to your GP practice to collect paper prescriptions anymore.
Cancelling Or Changing Your Choice Of Pharmacist Or Dispenser
You have the flexibility to change or cancel your chosen dispenser whenever you need to. Just have a word with your GP or pharmacist before requesting your next medication. It’s important to allow some time for the update to go through, so your next medication doesn’t end up going to the wrong place.
Good Medication Management Is Important
To prevent your medication from running out, it’s a good idea to plan ahead when requesting medications. For example, if you’re given a 56-day supply of tablets and you have 7 days left, it’s time to request your new medication. In case of an emergency, your regular pharmacist can provide you with a short supply until you receive your new medication.
If you’re going on holiday, make sure to take a list of your medication with you. It’s essential to have enough medication to cover your entire holiday in case you encounter any issues. Additionally, some countries may require a doctor’s letter to explain your medication, so it’s wise to check with your travel agent beforehand.
Useful Information
Each medication has two names: the generic name and the brand name. We prefer to use the generic name whenever possible because it’s typically more affordable for the healthcare system. As a result, you might notice a change in the colour, shape, or size of your medication. However, please don’t worry if this happens – you’re still receiving the same medicine of the same quality; only the appearance has changed.
Free Medication
Medication is free for certain groups including:
- pensioners,
- children under 16,
- individuals under 19 and in full-time education,
- pregnant women,
- mothers of children under one year old,
- individuals with specified medical conditions, and
- those receiving income support or family credit.
Check If You Have An Exemption
Visit the NHS Business Services Authority (NHSBSA) website to check if you have an exemption.