All new medical issues are reviewed by a clinician. Submit a request online and we will contact you with the right next step.
Important – Please Read
What time you submit matters
We want to help you get the right care at the right time. Our triage forms are open throughout the day, but available appointments are greatest earlier in the morning. As the day progresses, capacity reduces and we may not always be able to offer a same-day appointment, even if one is clinically needed.
- How timing affects your request
Our clinical team reviews all forms as they arrive. Here is what you can expect depending on the urgency of your need and the time you submit.
- If your need is clinically urgent
Your form will be reviewed as a priority. If an appointment is available and clinically appropriate, we will offer one the same day. If we cannot see you, we will make sure you are directed to the right service, whether that is NHS 111, an urgent treatment centre, or another appropriate route. We will not leave you without a safe plan.
- If your need is routine
Your request will be reviewed within one clinical working day. Forms submitted after 4:30pm will typically be reviewed the following working morning. You will receive a response by phone, text, or NHS App message once your form has been assessed.
- Submitting early in the day gives you the best chance of a same-day response.
Need help with a new health problem?
The fastest way to get help is to send a request online. Earlier requests have the best chance of a same-day response. Requests sent after 4:30pm will be reviewed the following working morning.
Tip: Submit your request as early in the day as possible. Appointment availability reduces as the day progresses, earlier requests are more likely to be seen the same day.
- If it is urgent, do not wait for a reply
- Call 111 for urgent help that is not life-threatening.
- Call 999 for a medical emergency such as chest pain, stroke symptoms, severe bleeding, or difficulty breathing.
Important – Please Read
Faster routes for some issues
Not every health issue needs a GP appointment and for some conditions, these routes will get you help faster than waiting for us to call back.
A pharmacist can help with seven common conditions
NHS Pharmacy First lets a community pharmacist give advice and prescribe medication for these conditions. The service is free and usually does not need an appointment.
Sinusitis: age 12 and over
Sore throat: age 5 and over
Earache: age 1 to 17
Infected insect bite: age 1 and over
Impetigo: age 1 and over
Shingles, age 18 and over
Uncomplicated urinary tract infection: women aged 16 to 64
Self-care at home
Coughs, colds, mild headaches, minor cuts and grazes usually settle on their own. Rest, fluids, and over-the-counter medicines handle most cases.
NHS 111 for urgent advice
Urgent but not a 999 emergency. NHS 111 can give advice, book a UTC slot, or arrange an out-of-hours GP appointment.
Urgent Treatment Centre (UTC)
Sprains, suspected fractures, minor burns, minor head injuries with no loss of consciousness, infections that need same-day care.
999 or A&E for emergencies
Chest pain, severe breathing difficulty, signs of stroke, severe bleeding, loss of consciousness. Do not wait.
- Don't use the triage form for:
- Repeat prescription requests: use the NHS App or Patient Access.
- Test result queries: results appear in the NHS App.
- Admin queries: use the contact route instead (e.g. changing personal details).
- Hospital appointment queries: contact the hospital directly.
Key Information
How appointments work
Who can use the triage form
Anyone registered with the practice. If you cannot use the online form, call reception and we will fill it in with you.
When requests are reviewed
Requests sent before 4:30pm are reviewed the same day where possible. Requests sent after 4:30pm are reviewed the following working morning. Clinically urgent requests are always assessed on the day regardless of time.
What happens after review
We may book you in for a phone call, a face-to-face appointment, refer you to a pharmacy or another service, or reply with advice.
Helping someone else
Parents and carers can submit a request on behalf of someone else. We need the right consent recorded on file where required.
The process, step by step
1. Submit a request online
Answer a short form describing your problem and any key details we need to review it safely.
2. A clinician reviews it
Your request is checked by the clinical team and prioritised based on need.
3. We contact you
We may reply by phone, text, or NHS App message depending on the best next step.
4. You get the right route
That may be advice, an appointment, a pharmacy referral, or signposting to another service.
Cancelling and late arrivals
Cancelling an appointment
Please cancel as soon as possible so we can offer the slot to someone else.
- Cancel via the NHS App or Patient Access
- Call reception on 01923247446
- Reply CANCEL to your appointment reminder text
Late arrivals
Patients arriving more than 10 minutes late may be asked to rebook. We will always try to see you, but timing depends on the clinician’s schedule.
- Under 10 minutes late: We will try to see you.
- Over 10 minutes late: You may need to rebook.